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Enhancing Uganda’s Competitiveness in Information Technology Enabled Services - Business Process Outsourcing: Strategy and Model 2012
The Ugandan government has identified Information Technology Enabled Services–Business Process Outsourcing (ITES-BPO) as one of the key sectors to enhance economic growth and reduce youth unemployment in the country.
The overall vision of the Ugandan government is to transform the country into a ‘Knowledge-Based Uganda’ where national development and good governance are sustainably enhanced and accelerated by timely and secure access to Information and efficient application of ICT. It recognizes the fact that the growth of ITES-BPO sector has a multiplier effect on the economy of the country, leading to higher investments, increased job creation and improvement in quality of life.
The government of Uganda established the National Information Technology Authority Uganda (NITA-U) in order to strengthen efficiency and effectiveness in the delivery of public service through the use of Information Technology.