- Establishment of a 240-seater BPO Incubation Centre at Statistics House in Kampala. It is currently being run by three private sector Companies, employing over 280 agents. Indirect employment has also been created in the various sectors of the economy e.g. through provision of food, security, transport, cleaning services, accommodation, etc.
- The country is earning foreign exchange through the BPO Sector.
- A total of 500 graduates were trained in BPO; some of them have been absorbed in the BPO/ITES Sector.
The BPO/ITES Strategy and Model for Uganda has been reviewed and updated;
- Incentives Guidelines for supporting the BPO/ITES industry have been developed, implementation of the same is underway.
- BPO Standards, Regulations and Accreditation Guidelines have been developed, implementation of the same is underway.
- NITA-U Partnered with the Uganda BPO Association to organize regional BPO conference and exhibition in Uganda in September 2012 and September 2013.NITA-U partnered with Internet Now Project at Gulu University, funded by Oxfam, which is currently employing youths in Northern Uganda. This is an indication that BPO can thrive outside Kampala.
- NITA-U provides technical support to the Ministry of Gender, Labour and Social Development in the implementation of Uganda Child Helpline for the protection of vulnerable children from abuse and neglect.